FAQ

Ordering

Customers may place orders online to be shipped to a physical address (no p.o. boxes) or for Store pick-up. Orders may also be placed over the phone by calling the ASI Museum Store at 612-870-3364. We're happy to assist!

Tracking Your Order

You will receive an email confirmation once you place your order, at which point it may be tracked. 

In-Store Pickup at ASI

Select 'Local Pickup' Option in your checkout cart during your purchase. You will receive a notification from us when your order is ready for pickup that includes our current store hours.

Shipping Direct to You

Shipping rates/options are chosen by the customer at check-out. We use USPS Priority for most shipments and also offer UPS and DHL as options for larger packages. Over-sized shipments may incur additional shipping charges. Expedited shipping is also offered and may be selected at check-out. We ship only to the 48 contiguous United States and do not offer international shipping.

Orders ship out on Tuesdays and Thursdays, typically within 1–3 business days of purchase. Ground-shipment orders normally arrive in 3–7 business days after they leave ASI.

Returns

If for any reason you decide that you do not want to keep your purchase, you may return the merchandise within 30 days and your card will be refunded for the returned items as long as they are undamaged and in original packaging. Your card will not be refunded until the returned items are received by us. Please also include the original packing slip and ship to: 

ASI Museum Store
2600 Park Ave
Minneapolis, MN 55407

Sale items are non-returnable.

Shipping charges are non-refundable.

You may also visit our store at the above address and handle your return directly.  

ASI Member Discount

ASI members receive a 10% discount on all regular-priced ('non-sale'-item) purchases. Enter your member code at check-out. 

Promotional Codes

When applicable, a promotion code may be entered in the order check-out process. Offers cannot be applied to previous purchases and cannot be combined with any other offers. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of discounts.

Payment

The billing address and phone number entered at check-out must match those associated with your credit or debit card. Payment declines may be due to limits set by your bank.

Tax

Minnesota customers are charged 8.025% sales tax on non-apparel items. Shipping is not taxed.