FAQ

Ordering

Customers may place orders online to be shipped to a physical address (no p.o. boxes) or for Store pick-up. Orders may also be placed over the phone by calling the ASI Museum Store at 612-870-3364. We're happy to assist!

Tracking Your Order

You will receive an email confirmation once you place your order, at which point it may be tracked. 

Shipping

When possible ASI ships orders in recycled packaging.

Select 'Local Pickup' Option in your checkout cart during your purchase. You will receive a notification from us when your order is ready for pickup that includes our current store hours.

Shipping rates/options are chosen by the customer at check-out. We use 'USPS Priority' for most shipments and also offer UPS for larger packages. Over-sized shipments may incur additional shipping charges. We ship only to the 48 contiguous United States. Orders typically ship 1-3 business days after purchase. Ground-shipment orders normally arrive in 3-7 business days after pickup at ASI. We do not offer international shipping. 

Most packages shipped from ASI are shipped via USPS Priority Mail. The recommended Holiday 2024 Deadlines for Shipping by USPS are as follows:

  • Ground: Ship by December 14th, 2024, for delivery by December 24th.
  • Priority Mail: Ship by December 20th, 2024

Under this advisement, due to order processing time at ASI we recommend you place your order by December 16 to allow for processing and pickup time.

Returns

If for any reason you decide that you do not want to keep your purchase, you may return the merchandise within 30 days; shipping returns will be at your expense. Refunds will be issued when goods are received back at ASI as long as the returned items are in the same condition and packaging they were shipped. Your card will not be refunded until the returned items are received by us. Please also include the original packing slip and ship to: 

ASI Museum Store, 2600 Park Ave, Minneapolis, MN 55407

Sale items are non-returnable.

Shipping charges are non-refundable.

You may also visit our store at the above address and handle your return directly.  

ASI Member Discount

ASI members receive a 10% discount on all regular-priced ('non-sale'-item) purchases. Enter your member code at check-out. 

Promotional Codes

When applicable, a promotion code may be entered in the order check-out process. Offers cannot be applied to previous purchases and cannot be combined with any other offers. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of discounts. 

Payment

The billing address and phone number entered at check-out must match those associated with your credit or debit card. Payment declines may be due to limits set by your bank.

Tax

Minnesota customers are charged 8.025% sales tax on non-apparel items. Shipping is not taxed.